Updated U.S. Product Warranty
effective January 1,
2010 U.S. Limited
Warranty
U.S. Limited
Warranty - English/Spanish
Credit If a product is returned within 30 days of the purchase
date, new in the original box, in resalable condition, the customer can receive
credit.
Bad-Out-of-Box If an item is returned within 365 days from
the date of manufacture (determined by the product date code on the product),
the customer can receive a product swap or at the customer request, credit.
Product will be tested to confirm defect and returned at customer's expense if
No- Fault-Found (NFF). Please consult product warranty for specific terms and
conditions.
Repair Product returned after 365 days from the date of
manufacture fall under the repair policy for the individual product returned.
All products will be warranted for 24 months (2 years) from the date of
manufacture, as determined by the manufacture date code located on the products,
with the following exceptions:
Hardwire Contacts (5-Year Warranty)
Hardwire PIRs (5-Year
Warranty)
For
the repair price list
 |
please CLICK HERE and login to MyWebTech. Log in to
MyWebTech, click on Document Search at the top and type in " Repair
Price List " |
Product Date Code Identification Every product is date coded with a
year and date. This can be found on the printed circuit board. If there are two
stamped date codes, the latest date code applies. There is a letter which
represents the year and a three digit number which identifies the day.
|
|
| S = 2012 |
Example: If the stamped date
code was A002, this board was manufactured on January 2, 1998. |
| R = 2011 |
| N = 2010 |
| M = 2009 |
| L = 2008 |
| K = 2007 |
| J = 2006 |
| H= 2005 |
| G= 2004 |
| F = 2003 |
| E = 2002 |
| D = 2001 |
| C = 2000 |
| B = 1999 |
| A = 1998 |
| Z = 1997 |
| Y = 1996 |
| X = 1995 |
|
| |
| Contact Information
|
| Phone |
1-800-573-0154 |
| Fax |
1-502-666-7022 |
| Department Hours |
8:00am – 6:00pm Eastern
Standard Time |
| Shipping Address |
Honeywell Security Service Center
12220 Rojas Drive Suite 700 El Paso, TX
79936 | |